Refund & Cancellation Policy

Last Updated: 9/11/2026

1. One-Time Inspection Purchases

DetailSafe ("DetailSafe," "we," "us") offers one-time inspection packs ("30-Inspection Pack" / $29). Because these inspections are granted immediately upon successful payment, never expire, and can be used immediately, we generally do not offer refunds for purchased inspection packs once the transaction is complete.

2. Subscription Plans

For users on our "Unlimited Shop Plan" subscription ($19/month), billing occurs on a recurring monthly basis. You may cancel your subscription at any time through your account settings or by contacting us.

• Cancellation: If you cancel your subscription, you will retain access to your unlimited plan features until the end of your current billing cycle. After the cycle ends, your account will downgrade, and you will not be charged again.
• Refunds: We do not provide prorated refunds or credits for partially used billing periods. If you believe you were charged in error, please contact us within 7 days of the charge.

3. Merchant of Record

Our order process is conducted by our online reseller Lemon Squeezy. Lemon Squeezy is the Merchant of Record for all our orders. Lemon Squeezy handles all customer service inquiries related to returns, and any refund requests may also be subject to their terms.

4. Exceptional Circumstances

We want you to be satisfied with our service. If you experience technical issues that prevent you from using your purchased inspections or subscription, please contact our support team. We will review refund requests on a case-by-case basis under exceptional circumstances.

5. Contact Us

If you have any questions about this policy or need to request a cancellation or refund review, please contact us at support@detailsafe.app.