Last Updated: 9/11/2026
DetailSafe ("DetailSafe," "we," "us") is used by auto detailing businesses ("Subscribers," "you") to manage their own customers' documentation. Two categories of personal data pass through the Service:
2.1 Account Information (Subscribers). Name, business name, email address, phone number, and login credentials.
2.2 End-Customer Information (entered by Subscribers). Name, phone number, email address, vehicle details (make, model, year, VIN, license plate, odometer), photographs of the vehicle, and electronic/digital signatures collected during the intake and sign-off process.
2.3 Payment Information. Subscription payments are processed by Lemon Squeezy, which acts as merchant of record. We do not receive or store full credit card numbers on our servers. We may receive limited billing metadata from Lemon Squeezy, such as subscription status, plan, and transaction identifiers.
2.4 Automatically Collected Information. Device and browser type, IP address, log data, and usage data (e.g., which features are used) collected through standard web technologies.
We use the information above to: provide and operate the Service; generate the documents Subscribers create through it; process subscription payments; authenticate accounts and prevent fraud or abuse; provide customer support; and improve the Service. We do not use End-Customer photographs or signatures for any purpose other than generating the documents the Subscriber creates.
Where applicable, we process personal data under the following bases: performance of a contract (providing the Service to Subscribers); legitimate interests (securing and improving the Service); and, for End-Customer data, on the instructions of the Subscriber acting as controller, who is responsible for establishing their own lawful basis (e.g., consent or contract) for collecting it from their customers.
We do not sell personal data. We share information with:
We retain Subscriber account data for as long as the account is active, and End-Customer data for as long as the Subscriber's account is active or as instructed by the Subscriber, plus a reasonable period afterward for backups and legal compliance. Subscribers can request deletion of specific records through the Service; upon account termination, data is deleted or anonymized within 30 days except where retention is required by law.
We use commercially reasonable administrative, technical, and physical safeguards, including encryption in transit, to protect personal data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data may be stored and processed in the Asia region (such as Singapore or South Asia), which may be outside your country of residence. Where we transfer personal data from the EEA/UK to a country without an adequacy decision, we rely on appropriate safeguards such as Standard Contractual Clauses.
Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing (available, for example, under the GDPR/UK GDPR, Sri Lanka's Personal Data Protection Act, Canada's PIPEDA, Australia's Privacy Act, and applicable US state privacy laws). Subscribers can exercise these rights for their own account data by contacting us at support@detailsafe.app. End-Customers should contact the detailing business they worked with, as that business controls its own customer records; we will assist Subscribers in fulfilling verified requests.
Vehicle photographs are collected solely to document vehicle condition and are not used for facial recognition or any biometric identification purpose. Electronic signatures are used solely to record consent to the documents presented at the time of signing.
The Service is intended for business use by adults and is not directed to children. We do not knowingly collect personal data from individuals under 18.
We use cookies and similar technologies necessary for the Service to function (e.g., keeping you logged in) and, where applicable, for analytics.
We may update this Policy from time to time. Material changes will be notified via email or in-app notice, and the "Last updated" date above will be revised.
Questions about this Policy or your data: support@detailsafe.app.
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